Privacy Policy

Information you give us: account information such as name, email address, phone number, and profile photo (if provided via Google or Apple Sign-In), and preferred language. When you sign in with Google or Apple, we receive the identifiers and tokens those providers share with us to authenticate you — we do not receive or store your Google or Apple password. We also collect your taste and dining preferences (onboarding quiz answers, dietary restrictions, allergies, preferred cuisines and price range, neighborhoods you want to include or avoid, and blocked venues), your feedback and ratings on recommendations, and any information you provide when you contact us for support.

Information collected automatically: if you enable "Nearby suggestions," we collect your device location (foreground, and background only if you separately enable that) to suggest nearby dining options — you can disable this at any time. We also collect device and usage information (device type, operating system, app version, locale, timezone, general usage data, and IP address), push notification device tokens and preferences if you enable notifications, and crash/diagnostic data via Sentry, a third-party error-monitoring service.

Information we do not collect: we do not access your camera, photo library, contacts, or microphone.

We use the information we collect to create and maintain your account and authenticate you; generate and personalize dining recommendations based on your taste profile, preferences, and (if enabled) your location; generate the plain-language explanation accompanying each recommendation; improve our recommendation quality based on your feedback; send you service-related communications, including push notifications you have opted into; provide customer support; monitor, diagnose, and fix technical issues; detect, prevent, and address fraud, abuse, or security issues; and comply with legal obligations.

We do not sell your personal information. We share information only with service providers who process data on our behalf, including cloud hosting and database infrastructure, Amazon Web Services (S3 for media/file storage, SES for transactional email, End User Messaging for SMS/phone verification), Sentry for crash and error monitoring, Google and Apple when you choose to sign in with those providers, and AI providers used to generate the natural-language rationale accompanying your recommendations (relevant query context and grounded venue facts, not your full account profile, are sent to the configured provider for that request).

We may also share information for legal reasons (if required by law, legal process, or to protect rights, property, or safety) or in connection with a business transfer such as a merger or acquisition, subject to this policy or a successor policy.

We do not use advertising SDKs and do not share your data with third parties for their own advertising purposes.

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information (such as your email, phone number, and display name) within a reasonable period, except where we are required to retain certain information for legal, security, or legitimate business purposes.

You can view and update most of your profile and preference information within the app, disable location sharing at any time via your device settings or in-app toggle, and disable push notifications at any time. You may request deletion of your account and associated personal data by contacting us. Depending on your location, you may have additional rights under applicable law (such as the right to access, correct, delete, or port your data, or to object to certain processing) — contact us to exercise any of these rights.

PlacePixie is intended for general audiences aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

PlacePixie is based in Hong Kong, and our service providers may process data in other countries, including the United States. By using the Service, you understand that your information may be transferred to and processed in countries other than your own.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by other reasonable means. The "Last updated" date at the top of this policy reflects the most recent revision.

If you have questions about this Privacy Policy or how we handle your data, contact us at support@placepixie.com.